Privacy Policy

Last updated 8/30/2026

What we collect

• Your account email and password (stored hashed, never in plain text).
• The hosts, IP addresses, hostnames, companies, and locations you configure to monitor — this is data about your own infrastructure, entered by you.
• Ping/check results and alert history for the hosts you monitor.
• Any feedback you submit through the app.

Why we collect it

Solely to run the monitoring service you signed up for: checking your hosts, showing you their status and history, and sending the alerts you configure.

Who we share it with

We don't sell your data. A few service providers process it on our behalf to run HopShot:

• Vercel — application hosting
• Neon — database storage
• Mailgun — delivering alert and account emails
• Vultr — the dedicated-IP probing infrastructure used by Pro accounts

Data retention

• Raw ping results: kept for 6 hours on a rolling basis, then deleted automatically.
• Alert history and incident (down/up) records: kept for 1 year, then deleted automatically.
• Your account, host configuration, and org structure: kept until you delete them or close your account.

Cookies

We use a single session cookie to keep you signed in. We don't use advertising or cross-site tracking cookies.

Your choices

You can delete any host, company, or location at any time. To delete your account entirely or ask a question about this policy, use the feedback button inside the app.

Changes

If this policy changes materially, we'll update the date at the top of this page.